What are the two goals of eTOM framework?
The goal of TOM was the creation of an industry-owned framework of business processes, including the definition of a common enterprise-independent terminology for service management. It was also supposed to serve as a basis for discussing the scope of information management necessary for the execution of the processes.
What is eTOM analysis?
eTOM is primarily a framework for the analysis and improvement of existing telecommunications processes, with an orientation towards customer support and satisfaction. Business interactions can be facilitated by identifying key touch points and ensuring that the processes that drive them are optimized.
How many levels are there in eTOM?
eTOM as process standard The framework consists of three hierarchically arranged levels of processes.
What is the assurance process grouping in the eTOM model responsible for?
The process grouping is responsible for ensuring operational readiness in the fulfillment, assurance and billing areas.
What does eTOM stand for?
enhanced Telecom Operation Map
The term eTOM stands for “enhanced Telecom Operation Map”. The TM Forum renamed it as “Business Process Framework” since 2013. TM Forum is a standard organization who maintains the Business Process Framework aka eTOM.
Who created eTOM?
Developed by TM Forum, the business process framework grew out of a collaboration between telecommunications companies who were searching for an effective way to communicate with each other. The original business process framework was known as an Enhanced Telecommunications Operations Map, or eTOM.
What is eTOM ITIL?
eTOM stands for enhanced Telecom Operations Map and is a presecriptive framework that is more widely used in the Telecoms industry. eTOM seeks to ensure common process is used irregardless of the type of service being provided – data, internet, mobiles, etc.
What is Level 0 in eTOM?
The typical process levels distinguished are listed below: -Level 0: business activities -Level 1: process groupings -Level 2: core processes -Level 3: business process flows -Level 4: operational process flows -Level 5: detailed process flows The processes on levels 0-3 (see also Fig.
What is Level 1 eTOM?
The term eTOM stands for “enhanced Telecom Operation Map”. At level 1, eTOM are conceptually composed of three (3) focus areas: 1) Strategy, Infrastructure and Product, 2) Operations ad 3) Enterprise Management.
What is SID model?
SID (Shared Information and Data model) is one of the frameworks of the TMForum NGOSS Frameworx suite. SID can be considered as the language of the NGOSS. It helps us to identify the business entities that play role in the business processes of a telecommunications service provider.
Who developed eTOM?
The ITU-T M. 3050. x Recommendation sub-series is based on the Enhanced Telecom Operations Map® (eTOM) which has been developed by the TeleManagement Forum (TMF). The International Telecommunication Union (ITU) is the United Nations specialized agency in the field of telecommunications.
Is ITIL a framework?
The Information Technology Infrastructure Library (ITIL) framework is a set of best-practice procedures and processes for IT and digital service management. It is a framework used by a huge range of organizations to ensure IT services are fully aligned to an organization’s key goals.
What is eTOM as a process standard eTOM?
eTOM as process standard eTOM (enhanced Telecom Operations Map) is a framework for enterprise processes in the telecommunications industry. It is a set of standards, models and best practices. The framework consists of three hierarchically arranged levels of processes.
Is the Tom model superseded by the eTOM model?
TOM was extended and superseded by the eTOM (enhanced Telecom Operations Map, GB921 v6) model. eTOM is a reference framework that categorizes the business processes that a service provider will use.
Which is the best description of the eTOM framework?
It is a set of standards, models and best practices. The framework consists of three hierarchically arranged levels of processes. Within the top level, company-wide processes, i.e. processes from one end of the value chain to the other, are considered.
When was the Enhanced Telecom Operations Map ( eTOM ) renamed?
The process model eTOm was renamed “Enhanced Telecom Operations Map (eTOM),” and in 2013 to “Business Process Framework (eTOM).”. There have been many versions of eTOM. Version 14 was published in May 2014.