How do you take phone messages?
Phone Etiquette 101: Taking a Message
- Answer the call by the third ring. Letting the phone ring beyond the third ring is not acceptable professional phone etiquette.
- Use a professional, informative greeting.
- Gather the right information.
- Make sure you’ve got the correct info.
- Deliver the message to the recipient.
What is a telephone message form?
A telephone message slip is a pdf form that can be filled out, edited or modified by anyone online. PDF (Portable Document Format) is a file format that captures all the elements of a printed document as an electronic image that you can view, navigate, print, or forward to someone else.
What is message slip?
A message slip template is a professional document having details about messages and usually prepared by clerks for developing record of messages. A message is a great source of conveying information for multiple purposes.
What should a phone message include?
All messages should include the name of the caller, the name of the business, a phone number to return the call, and brief message stating the purpose of the call. You can start by asking for the person’s name, their call back number, and the name of the business.
What could you say to take a message from the caller?
More casual options are “Sure” instead of “Of course” and “Please hold on” instead of “Just a moment”. Although it’s not recommended, the caller might sometimes get straight into a phrase for giving messages like “Can you tell her that I need…?” without a more general “Can I leave a message?” phrase first.
What information must be recorded on a message pad?
Why do we need a telephone message pad?
Telephone message pads and books are the easiest way of recording telephone calls and important messages. These phone message books allow you to note the date and time of the call as well as a space to leave brief notes regarding the call.
What are the items that may be filled in a telephone message form?
7 Types of Information You Must Include in a Good Phone Message
- Next time you have to leave a phone message, try to make sure that all of the following points are covered:
- Your Name.
- Recipient’s Name.
- Are You Returning a Call?
- Reason for the Call.
- Phone Number.
- Other Pertinent Information.
How do you leave a message to a guest?
A caller wishing to leave a message to the guest simply speaks into the phone, the same is recorded by the voice mailbox system. To retrieve the message the typically dials a special number or simply press on the voicemail dedicated key to connect to the voice mailbox and listen to recorded messages.
How many copies are there in a message slip?
The message clerk prepares the message slip in triplicate. It is important to read back the message to the caller and confirm the details before signing off. The top two copies are given to the Information Clerk who puts it the room no on the forms (from the Information Rack).
When leaving a phone message for someone what elements would you make sure to include?
If you leave me a message that includes your name, telephone number and reason for calling, I will return your call when I get back.