Table of Contents
What is ITIL overview?
ITIL is a framework providing best practice guidelines on all aspects of end to end service management. It covers complete spectrum of people, processes, products and use of partners. It gives organization a framework to plan,implement and measure IT services.
What is the basic concepts of ITIL?
What are the Concepts of ITIL? The key ITIL concepts are: Deliver the maximum value to customers without requiring them to own unpredicted costs & risks Deliver the maximum service value to customers. Optimize the use of ‘resources’ & ‘capabilities’ Services should offer the best utility and trustworthy warranty.
What does ITIL Foundation cover?
The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
What is ITIL life cycle?
The ITIL service lifecycle consists of five stages – Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement.
What is the goal of ITIL?
As a service management framework, the overall goal of ITIL is to improve service management and optimize value for your customers and your organization.
Who should use ITIL?
ITIL can benefit any organization that provides an IT service management (ITSM) product or service. ITIL is used by organizations worldwide in all industries and sectors: Large, medium, and small companies. National, state, and local governments.
What does the ITIL Foundation do?
ITIL Foundation: Covers the basic concepts, elements, and terminology in the ITIL framework. ITIL Practitioner: Covers the Continual Service Improvement approach and organizational change management, communication, and measurement and metrics. ITIL Intermediate: Consists of two parts.
How to become certified in ITIL Foundation?
There are two routes towards obtaining the ITIL Foundation certificate – you can sit the exams at the end of a training course with an Accredited Training Organization (ATO), or study privately and then book the exam without a training course via PeopleCert, our ITIL Examination Institute.
What is ITIL and what does ITIL Foundation mean?
ITIL stands for Information Technology Infrastructure Libary. It was an ambitious project developed in Britain in the mid-1980s to document and archive as much information and knowledge as possible about the best practices and development of BPM ( Business Process Management ) related to IT,…
Who provides ITIL certification?
Since 2014, Axelos is the owner of the ITIL personnel certification and exams are administered by Accredited Training Organizations (ATOs). Accreditations are administered by Strategic Examination Institutes (EIs).